Veltré respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. Discretion is core to our service — and to how we handle your data.
1. Information We Collect
We collect information you provide when you apply for membership and use our services — including your name, contact details, travel preferences, and booking history.
We collect limited technical information (such as device and usage data) to operate and improve our platform.
2. How We Use Information
We use your information to provide and personalize transportation and concierge services, process bookings and payments, communicate with you, and improve our offerings.
Your saved ride preferences are used to tailor your experience. We do not sell your personal information.
3. Sharing
We share information only as needed to deliver service — for example, with the chauffeur or affiliate partner fulfilling your ride, or with payment processors. These partners are bound by confidentiality and data-protection obligations.
4. Payment Security
Payments are processed by industry-standard providers. Veltré does not store full payment card numbers on its systems.
5. Data Retention & Security
We retain your information for as long as your membership is active and as needed for legal and operational purposes. We use reasonable safeguards to protect your data.
6. Your Choices
You may access, update, or request deletion of your information by contacting members@veltre.app. You may opt out of non-essential communications at any time.
This document is provided for general informational purposes. For questions, contact members@veltre.app.